Return Policy
Effective Date: 31 August, 2024
Thank you for shopping with Aqua Water Purifier. We strive to provide high-quality water purifiers and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges
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You may return or exchange a product within 2 days of delivery, provided it is unused, in its original packaging, and in resellable condition.
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Products damaged due to mishandling, improper installation, or customer negligence are not eligible for return.
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Returns are only accepted with a valid proof of purchase (invoice or order confirmation).
Refund Policy
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed within 7-10 business days via the original payment method.
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Shipping charges are non-refundable.
Replacement Policy
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If you receive a defective or damaged product, please contact us within 48 hours of delivery for a replacement.
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Our team will assess the issue and provide a replacement or alternative resolution as per our policy.
How to Initiate a Return
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Contact our customer support at 8860202040 or email us at aquaro0777@gmail.com with your order details.
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Our team will guide you through the return process and provide a return authorization if applicable.
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Pack the item securely and ship it to the address provided by our support team.
Non-Returnable Items
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Used or installed water purifiers and filters.
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Customized or special-order items.
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Consumables such as RO membranes and cartridges once opened.
We value our customers and aim to provide a hassle-free shopping experience. If you have any questions, feel free to reach out to our support team.
For more details, visit www.aqua-ro.com or call us at 8860202040.